1. Overview

These Terms & Conditions govern your use of this website and any consultation, advisory, creative, automation, AI, operational, backend, white-label, or related services provided by Lavinia Meek, Founder of BeVisible Online Solutions Ltd ("BVOS", "we", "us", or "our"). By using this website, booking a call, purchasing a consultation, or engaging our services, you agree to these Terms.

2. Services

BVOS provides business consultation and related services, which may include:

• 10-minute fit calls
• paid consultations
• business diagnostics
• revenue, retention, and operations advisory
• nurture automation and backend systems support
• voice AI and automation consultation
• implementation services
• white-label services
• one-off projects
• monthly retainers
• creative and video-related support
• outsourced and partner-supported delivery where required

All services are provided subject to availability, scope, fit, and any separate proposal, statement of work, invoice, service agreement, or written confirmation.

3. Fit Calls

A 10-minute fit call is an introductory call intended to assess suitability, scope, and next steps. It is not a full consultation, audit, legal review, or implementation session. BVOS may decline to proceed if the fit is not appropriate.

4. Paid Consultation

The standard paid consultation is a 60-minute appointment priced at USD 300, unless otherwise stated in writing.

The consultation is intended to provide strategic insight, recommendations, and discussion around business challenges, systems, operations, revenue leakage, retention, customer journey, automation, AI use cases, or related matters.

Unless expressly agreed otherwise in writing, the consultation fee covers the consultation session itself and does not include implementation, follow-up execution, custom documentation, build work, or ongoing support.

5. Cancellation and Rescheduling

Consultation fees are non-refundable and forfeited on cancellation.

A consultation may be rescheduled if you provide at least 72 hours' notice before the appointment time. Rescheduling requests made with less than 72 hours' notice may be declined and the fee may be forfeited.

If BVOS needs to reschedule, we will offer a reasonable alternative appointment.

6. Project Work, Retainers, and White-Label Services

Following a consultation, BVOS may offer:

• a one-off project,
• an implementation package,
• white-label support,
• monthly retainer support,
• or another form of tailored engagement.

All such work is subject to separate scope, timelines, pricing, deliverables, and payment terms agreed in writing.

White-label services may be delivered directly by BVOS or through approved team members, subcontractors, specialists, or partner providers working under BVOS direction.

7. Outsourcing and Third-Party Delivery

You acknowledge and agree that BVOS may, from time to time, outsource or delegate parts of a project where appropriate for specialist support, delivery capacity, technical execution, or white-label fulfillment.

BVOS remains responsible for managing client delivery at a business level, but third-party tools, contractors, and service providers may be involved in the execution of all or part of a service.

8. No Guaranteed Results

BVOS does not guarantee any specific commercial outcome, revenue increase, lead volume, retention improvement, operational result, or business performance outcome unless explicitly agreed in writing.

Any examples, forecasts, recommendations, or case references are illustrative only and depend on many factors outside our control, including your market, offer, timing, internal team, implementation quality, and business decisions.

9. Client Responsibilities

You agree to:

• provide accurate and timely information
• attend scheduled appointments on time
• review recommendations and deliverables promptly
• ensure you have authority to engage BVOS where acting for a business
• comply with applicable laws and platform rules in your own business operations
• take responsibility for decisions made using our recommendations

10. Fees and Payment

Fees are payable as stated on the website, invoice, booking page, proposal, or written agreement.

Unless otherwise agreed:

• consultation fees are payable in advance
• project and retainer fees may require advance payment, deposits, staged payments, or monthly billing
• late payment may delay work, delivery, support, or access to services

All fees are stated exclusive of taxes unless stated otherwise.

11. Intellectual Property

Unless otherwise agreed in writing:

• all pre-existing BVOS materials, frameworks, templates, methods, systems, proposals, training materials, and internal processes remain the property of BVOS
• clients receive the agreed rights to use deliverables provided specifically for them, subject to full payment
• white-label and third-party components may remain subject to their own licence terms
• you may not copy, resell, reproduce, or redistribute BVOS materials without written consent

12. Third-Party Tools and Platforms

BVOS may recommend or work with third-party platforms, software, AI tools, hosting services, CRM systems, website builders, automation tools, and communication systems.

We are not responsible for outages, policy changes, pricing changes, account restrictions, security incidents, or functionality issues caused by third-party platforms. Your use of such platforms may also be subject to their own terms and policies.

13. AI and Automation Services

Some BVOS services involve AI systems, automation workflows, voice AI tools, third-party AI models, or AI-assisted content/process design.

AI-generated or AI-assisted outputs may contain errors, omissions, bias, formatting issues, outdated assumptions, or unsuitable recommendations and should be reviewed by a human before reliance or implementation.

You remain responsible for business decisions, compliance decisions, publication decisions, and final approval of any AI-assisted outputs used in your business. Hong Kong's Privacy Commissioner has issued AI guidance emphasizing governance, human oversight, risk assessment, and compliance with the PDPO where personal data is involved.

14. No Legal, Financial, or Regulatory Advice

BVOS provides business support and strategic consultation. Unless explicitly agreed in writing, BVOS does not provide legal advice, regulated financial advice, tax advice, or formal compliance certification.

You should obtain professional legal, accounting, or regulatory advice where appropriate.

15. Confidentiality

Each party agrees to treat non-public business information shared during the engagement as confidential, except where disclosure is required by law, necessary for subcontracted delivery, or already public.

BVOS may share relevant project information with team members or approved service providers on a need-to-know basis for delivery purposes.

16. Limitation of Liability

To the maximum extent permitted by law, BVOS shall not be liable for any indirect, incidental, special, consequential, or loss-of-profit damages arising from use of the website or services.

BVOS's total liability in relation to any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

17. Termination

BVOS may suspend or terminate services if:

• payment is overdue
• there is abusive or inappropriate conduct
• required cooperation is not provided
• the work becomes unlawful, unethical, or unworkable
• continued engagement is not commercially or operationally suitable

Any accrued payment obligations remain payable.

18. Website Content

Content on this website is provided for general information only and may be updated without notice. We do not guarantee that all website content is complete, current, or error-free.

19. Governing Law

These Terms are governed by the laws of Hong Kong, and any disputes shall be subject to the jurisdiction of the courts of Hong Kong. Hong Kong companies must maintain a registered office in Hong Kong, and you've provided a Hong Kong registered office address for BVOS.

20. Contact

For legal or service-related enquiries, contact:

BeVisible Online Solutions Ltd
Registered office: Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong
Email: bevisible@bevisibleonlinesolutions.com

1. What We Collect

We may collect:

• name
• email address
• phone number
• company name
• booking details
• billing information
• communications and enquiry content
• project information you share with us
• website usage data
• technical and browser information
• information submitted through forms, booking tools, CRM tools, and analytics tools

2. How We Collect Data

We collect data when you:

• visit our website
• complete a form
• book a call or consultation
• contact us by email, phone, or message
• purchase services
• engage us for a project or retainer
• interact with cookies and analytics tools on the site

3. Why We Collect Data

We may use personal data to:

• respond to enquiries
• schedule and deliver calls or consultations
• assess project fit
• provide services
• process payments and invoices
• manage client relationships
• improve our website and services
• maintain internal records
• send administrative updates
• send marketing communications where lawful and appropriate

Under the PDPO, personal data should be collected for a lawful purpose directly related to a function or activity of the data user, and use should generally be consistent with the stated purpose.

4. Outsourcing and Service Providers

We may share relevant information with trusted service providers, contractors, white-label partners, or technical subcontractors where reasonably necessary to deliver services, operate systems, support administration, or fulfill project work.

We take reasonable steps to limit access to what is necessary.

5. AI and Personal Data

Some of our processes may involve AI-assisted tools, automation tools, transcription tools, or analysis tools. Where personal data is involved, we aim to apply appropriate safeguards, human oversight, and practical limitations on use, in line with Hong Kong privacy guidance on AI governance and personal data handling.

6. Cookies and Analytics

We may use cookies, analytics tags, and similar tools to understand website usage, improve user experience, and measure marketing performance. Hong Kong guidance indicates it is good practice to state what information cookies store and to be clear about third-party cookies.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the relevant purpose, legal requirements, record-keeping, dispute resolution, or service administration. PDPO guidance includes accuracy and retention principles. We do not keep or store card details on our systems as we use Stripe for payment collections. Please check Stripe's data policy for this.

8. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal data against unauthorized or accidental access, processing, erasure, loss, or use. The PDPO includes a data security principle requiring practical safeguards.

9. Access and Correction

Where applicable under Hong Kong law, you may request access to your personal data and request correction of inaccurate data. The PDPO includes rights relating to data access and correction.

10. Contact

For privacy requests or questions, contact:

BeVisible Online Solutions Ltd
Email: bevisible@bevisibleonlinesolutions.com
Registered office: Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong

This website may use cookies, pixels, tags, and similar technologies to:

• remember preferences
• support website functionality
• understand visitor behaviour
• measure traffic and campaign performance
• improve user experience

Cookies may be:

• essential cookies
• analytics cookies
• performance cookies
• third-party cookies

Third-party services may place cookies through our website, depending on the tools we use. Hong Kong guidance recommends clearly stating what information cookies store and being transparent where third-party cookies are used.

You can usually control cookies through your browser settings. Disabling some cookies may affect site functionality.

How AI May Be Used

We may use AI:

• to explore process improvements
• to support content drafting
• to assist research or analysis
• to help design automations and workflows
• to prototype voice AI or service flows
• to support delivery efficiency

Human Oversight

AI outputs are reviewed in context, but AI can still produce inaccurate, incomplete, biased, or unsuitable results. Clients should not rely on AI-generated output without human review.

Hong Kong's PCPD has issued guidance encouraging organizations using AI involving personal data to establish governance, risk assessment, transparency, security, and human oversight.

Third-Party AI Tools

Some AI features may rely on third-party providers. Their platforms may process data according to their own terms and privacy practices.

Client Responsibility

Where AI-supported services are provided, the client remains responsible for:

• final approval
• business decisions
• legal/compliance review
• publication or deployment decisions
• verifying accuracy and suitability for use